Terms & Conditions

South East Car and Surface

These Terms and Conditions apply to all website use, enquiries, quotes, bookings and services provided by South East Car and Surface. By using this website or booking a service, you agree to these Terms.

1. Acceptance of Terms

1.1 By accessing this website, requesting a quote, making a booking or using our services, you agree to be bound by these Terms and Conditions.

1.2 If you do not agree with these Terms, you should not use this website or proceed with a booking.

1.3 We may update these Terms from time to time. The version published on this website at the time of your booking will apply unless otherwise required by law.

2. About Our Services

2.1 South East Car and Surface provides mobile vehicle detailing, interior detailing, exterior detailing, full car detailing, paint correction, polishing, ceramic and resin-based coatings, SkyGloss surface protection, SkyGloss clearcoat restoration, headlight restoration and related add-on services.

2.2 Most services are provided as mobile services across selected areas of South East Melbourne and surrounding regions. Some specialist coating, SkyGloss or clearcoat restoration services may require studio-based work or controlled conditions.

2.3 Service availability may depend on your location, vehicle condition, weather, safe access, power/water requirements, product requirements and the type of service selected.

3. Quotes and Pricing

3.1 Prices listed on this website are provided as a guide only and may vary depending on the vehicle size, vehicle condition, level of contamination, staining, pet hair, paint defects, access requirements and requested service level.

3.2 Some services are priced as “Ask for a quote” because they require vehicle inspection, paint assessment or confirmation of suitability before pricing can be finalised.

3.3 We reserve the right to update pricing at any time. Once a quote has been accepted and a booking confirmed, the quoted price will apply unless the vehicle condition or service requirements differ from the information provided.

3.4 Additional charges may apply for heavy soiling, excessive pet hair, severe staining, biohazards, mould, overspray, neglected interiors, heavily contaminated paint, oversized vehicles or services requiring additional labour or products.

4. Bookings and Customer Responsibilities

4.1 You are responsible for providing accurate vehicle details, location, service requirements and any known concerns before your booking.

4.2 Before the service, please remove personal belongings, valuables, child seats where possible and any fragile or loose items from the vehicle.

4.3 You must ensure the vehicle is legally and safely accessible at the agreed location, with adequate space around the vehicle for work to be completed safely.

4.4 Where required, you must provide access to water, power or a suitable working area unless otherwise agreed prior to the booking.

4.5 We may refuse, pause or reschedule a service if the location is unsafe, the vehicle is not accessible, weather conditions are unsuitable, the vehicle condition presents a health or safety risk, or the work required differs significantly from what was booked.

5. Cancellations, Rescheduling and Late Arrivals

5.1 If you need to cancel or reschedule, please provide as much notice as possible.

5.2 Late cancellations or missed appointments may result in a cancellation fee, call-out fee or loss of deposit where applicable, provided this is fair and reasonable in the circumstances.

5.3 We may reschedule a booking due to unsuitable weather, illness, equipment issues, safety concerns, product requirements or circumstances outside our reasonable control.

5.4 If we need to reschedule, we will contact you as soon as reasonably possible to arrange a new suitable time.

6. Deposits and Payment

6.1 Deposits may be required for selected bookings, including higher-value services, coating services, SkyGloss services, fleet work or appointments requiring significant time allocation.

6.2 Unless otherwise agreed, payment is due on completion of the service.

6.3 We may withhold further services or refuse future bookings where previous invoices remain unpaid.

6.4 For business, fleet or corporate clients, payment terms may be agreed separately in writing.

7. Vehicle Condition and Results

7.1 Results depend on the vehicle’s age, condition, paint history, clearcoat health, previous repairs, existing damage, contamination, staining and maintenance history.

7.2 While we aim to achieve a significant improvement wherever possible, we do not guarantee that all stains, odours, scratches, swirls, oxidation, etching, water spots, clearcoat damage or defects can be fully removed.

7.3 Some defects may be permanent or may require repair, repainting, replacement parts or specialist services outside the scope of detailing.

7.4 We will use reasonable care, skill and professional judgement when assessing and working on your vehicle.

8. Paint Correction, Polishing and Coating Services

8.1 Paint correction and polishing involve improving the appearance of paint by safely reducing defects where possible. The level of correction achievable depends on the paint condition and available clearcoat.

8.2 Ceramic coatings, resin-based coatings and other protection products require suitable preparation before application. Paint decontamination, polishing or correction may be recommended before coating.

8.3 Coating performance and longevity depend on correct preparation, product suitability, environmental conditions, vehicle use, aftercare and ongoing maintenance.

8.4 Any stated coating duration is an expected or advertised performance period under suitable conditions and proper maintenance, not an unconditional guarantee.

9. SkyGloss Services

9.1 SkyGloss services are specialist surface protection and clearcoat restoration options. Suitability depends on the vehicle’s existing finish, clearcoat condition, previous repairs and inspection results.

9.2 SkyGloss Fusion clearcoat restoration is not suitable for every vehicle. If the paint or clearcoat is too compromised, structurally failing or poorly repainted, the service may not be recommended.

9.3 SkyGloss services are explained based on realistic expectations. Results may vary from vehicle to vehicle depending on the starting condition.

9.4 Some SkyGloss or coating services may require studio work, controlled conditions or additional assessment before final confirmation.

10. Existing Damage and Risk

10.1 Vehicles may have pre-existing damage, weak paint, failing clearcoat, loose trims, brittle plastics, worn leather, damaged carpets, faulty seals or previous repairs that are not always visible before work begins.

10.2 We are not responsible for pre-existing damage, wear and tear, faulty parts, poor previous repairs, failing paint, failing clearcoat or damage caused by conditions that existed before the service.

10.3 Where we identify concerns before or during the service, we may notify you and recommend adjusting, stopping or changing the service approach.

11. Customer Satisfaction and Concerns

11.1 If you are concerned with any part of the completed service, please contact us as soon as possible and provide photos where relevant.

11.2 We must be given a reasonable opportunity to inspect and address any genuine service issue.

11.3 We may offer a remedy where required under Australian Consumer Law or where we reasonably determine that a service issue should be corrected.

12. Australian Consumer Law

12.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under Australian Consumer Law or any other applicable law.

12.2 Our services come with guarantees that cannot be excluded under Australian Consumer Law, including that services will be provided with due care and skill, be fit for purpose where a purpose has been made known, and be provided within a reasonable time where no time is set.

12.3 Where a service does not meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

13. Refunds

13.1 Refunds are assessed in accordance with Australian Consumer Law.

13.2 A refund will not usually be provided simply because you change your mind, choose the wrong service, fail to provide accurate vehicle information, or expected a result that was not reasonably achievable based on the vehicle’s condition.

13.3 Where a genuine service issue occurs, we may offer a re-service, partial refund, full refund or another appropriate remedy depending on the circumstances and legal requirements.

14. Website Content and Information

14.1 The information on this website is provided for general information and marketing purposes only.

14.2 While we aim to keep content accurate and current, service details, availability, inclusions, pricing and product information may change.

14.3 Images, examples and descriptions are for illustrative purposes only. Actual results may vary depending on the vehicle’s condition and service selected.

15. Intellectual Property

15.1 All website content, copy, images, branding, layout and materials on this website are owned by or licensed to South East Car and Surface unless otherwise stated.

15.2 You must not copy, reproduce, modify, distribute or use any website content for commercial purposes without written permission.

15.3 Third-party product names, logos or branding, including SkyGloss materials where used, remain the property of their respective owners and are used with permission or for identification purposes where applicable.

16. Privacy

16.1 We may collect personal information such as your name, phone number, email address, vehicle details, location and enquiry details to respond to enquiries, provide quotes, manage bookings and deliver services.

16.2 Personal information will be handled in accordance with our Privacy Policy, where applicable.

16.3 By submitting an enquiry or booking request, you consent to us contacting you about your enquiry, booking or related services.

17. Third-Party Links

17.1 This website may contain links to third-party websites, social media pages or product information.

17.2 We are not responsible for the content, accuracy, privacy practices or policies of third-party websites.

18. Limitation of Liability

18.1 To the maximum extent permitted by law, South East Car and Surface will not be liable for indirect, incidental, special or consequential loss, including loss of profit, loss of business, loss of opportunity or loss arising from delay or inability to provide a service.

18.2 Our liability for any claim relating to services will be limited to the amount paid for the relevant service, except where the law does not allow this limitation.

18.3 Nothing in these Terms limits rights that cannot be excluded under Australian Consumer Law.

19. Force Majeure

19.1 We are not responsible for delays or failure to perform services caused by events outside our reasonable control, including severe weather, illness, accidents, road closures, equipment failure, supply delays, natural disasters, power issues or safety risks.

20. Termination or Refusal of Service

20.1 We may refuse, cancel or stop providing services where we reasonably believe there is a safety risk, abusive behaviour, non-payment, unsuitable vehicle condition, inaccessible location or a material difference between the booked service and actual requirements.

20.2 If a service is stopped or cancelled, any refund or fee will be assessed based on work completed, costs incurred and applicable law.

21. Dispute Resolution

21.1 If a dispute arises, please contact us first so we can try to resolve the issue fairly and promptly.

21.2 Both parties agree to attempt to resolve disputes in good faith before taking further action.

21.3 These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in the courts or tribunals of Victoria, unless otherwise required by law.