Privacy Policy

South East Car and Surface

South East Car and Surface respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quote, make a booking or communicate with us.

1. Scope of This Policy

This Privacy Policy applies to personal information collected by South East Car and Surface through our website, phone, email, social media, booking forms, quote requests and service communications.

By using our website, submitting your details or engaging our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Personal Information We May Collect

We may collect personal information that you provide directly to us, including:

Full name
Phone number
Email address
Suburb or service location
Vehicle make, model, size and condition
Service enquiry details
Booking details
Photos or videos of your vehicle where provided
Payment or invoice details
Business details for fleet or corporate enquiries
Any other information you choose to provide

We may also collect limited technical information when you use our website, such as browser type, device information, pages visited and website usage data.

3. How We Collect Personal Information

We may collect personal information when you:

Submit a website enquiry form
Request a quote
Book a detailing, coating or restoration service
Call, text or email us
Message us through social media
Send photos or information about your vehicle
Subscribe to updates or marketing communications
Provide feedback, reviews or testimonials
Interact with our website or online advertising

We aim to collect information directly from you wherever practical.

4. Why We Collect Your Information

We collect and use personal information for purposes including:

Responding to enquiries
Preparing quotes
Confirming bookings
Providing mobile detailing and related services
Assessing vehicle condition and service suitability
Managing payments, invoices and records
Communicating about appointments or service updates
Improving our website, services and customer experience
Sending marketing or promotional communications where permitted
Managing reviews, testimonials or before-and-after examples with permission
Meeting legal, tax, insurance and business obligations

5. Photos, Videos and Vehicle Images

You may choose to send photos or videos of your vehicle so we can assess its condition, recommend a suitable service or provide a more accurate quote.

We may also take before-and-after photos during a service for quality control, record keeping, training, portfolio or marketing purposes. We will not intentionally publish identifying personal information, such as visible number plates, addresses or personal items, without appropriate care or permission.

If you do not want your vehicle photos used for marketing, please let us know.

6. Marketing Communications

We may contact you about services, offers, updates or promotions where you have consented or where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will still be able to send service-related messages, such as booking confirmations, appointment updates, invoices or responses to your enquiries. Under Australian spam rules, commercial electronic messages must generally include consent, sender identification and an unsubscribe option.

7. Cookies and Website Analytics

Our website may use cookies, tracking tools, pixels or analytics services to understand website traffic, improve user experience and measure marketing performance.

Cookies may collect information such as pages visited, time spent on the site, device type and general location information. You can disable cookies through your browser settings, but some website features may not work as intended.

8. Disclosure of Personal Information

We may share personal information with trusted third parties where reasonably necessary, including:

Website hosting providers
Booking, CRM or customer management platforms
Payment processors
Email or SMS communication platforms
Marketing, advertising or analytics providers
Accountants, insurers or professional advisers
Contractors or service providers assisting our business
Government, regulatory or legal authorities where required by law

We do not sell your personal information.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure business systems, email accounts, cloud platforms, booking systems or administrative records. While we take reasonable precautions, no online transmission or storage system can be guaranteed completely secure.

10. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, outdated or incomplete.

To request access or correction, please contact us using the details below. We may need to verify your identity before responding.

11. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including providing services, managing customer records, handling disputes, complying with legal obligations and maintaining business records.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

12. Overseas Disclosure

Some third-party platforms or cloud services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and protect your personal information in accordance with applicable privacy obligations.

13. Links to Other Websites

Our website may contain links to third-party websites, social media pages or product information.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

14. Children’s Privacy

Our services are intended for adults or individuals who can lawfully request vehicle services.

We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete it.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue promptly.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority for further guidance.